Returns Policy
- Returning Unopened Product
- Packaging Of Returns
- Returning Opened Product
- Authorization Numbers
- Special Orders/Clearance Items
- Return Address
- Quantity Discounted Items
- Refunds
Our Products
We guarantee your satisfaction with our products. Please see Our Guarantee. If you are not satisfied with our products you can arrange to return them to us for a refund or exchange. Our return policy is as follows:
Returning Unopened Product
Within 30 days of receipt, products unopened and in its original packaged condition may be returned to us for a full refund or exchange. Freight charges will not be credited for the original shipment or return shipment. We suggest insuring the product for its value, as damaged returns will not be accepted. See Packaging of Returns.
Returning Opened Product
You may test up to 5 sheets of letterheads or brochures (2 sheets of post cards or invitations). If you decide that they just won’t work for you, simply return the tested sheets along with the untested sheets within 10 days of receipt for a refund or exchange. This does not apply to boxed holiday cards. Freight charges will not be credited for the original shipment or return shipment.
We suggest insuring the product for its value, as damaged returns will not be accepted. See Packaging of Returns.
Special Order or Clearance Items
Special order items are not returnable. A special order is defined as a non-stocking item. Such items do not appear on our website and must be ordered through customer service.
All sales on clearance items are final.
Quantity Discounted Items
A restocking fee may apply to orders over $100. Additionally, if you receive a quantity discount and then subsequently return a portion of the order, we may adjust the invoice to reflect the appropriate pricing level for the amount of product you keep. Freight charges will not be credited for the original shipment or return shipment.
We suggest insuring the product for its value, as damaged returns will not be accepted. See Packaging of Returns.
Packaging of Returns and Insurance
To prevent damage in transit, please use care when repackaging your product for return. Make certain the products have sufficient padding all around. The Image Shop will not be responsible for return products received damaged or not delivered. We do not recommend shipping in envelopes, even padded ones. We strongly suggest insuring your package and shipping by a carrier that can track and confirm delivery.
Return Authorization Numbers
An RMA is not necessary. Simply fill out the information on the back of your invoice telling us what you would like done.
Return Address
The Image Shop
108 Olive Street
Claremont, CA 91711
Refunds
After we receive your return and all contents are counted and verified we will issue a credit to the credit card originally used for the purchase. If you paid by check, we will issue a refund check within 10 days. We will mail an invoice showing the amount credited for your records. You may also request that your credit be left on account against future purchases. If you should have any questions in regards to your credit please contact our customer service department at 888-747-7750 Monday through Friday 7:30am-4:00pm PST.
Damage in Transit
If there is noticeable damage to the outer carton upon receipt please sign for the product as damaged. If the contents inside are damaged and you need to make a claim please contact our customer service department within 1 business day at 888-747-7750 Monday through Friday 7:30am-4:00pm PST. Please do not discard the outer carton or contents, as they will be needed for examination. While your claim may take several days, we will promptly replace the contents.
Cancellation of Orders
We do our best to ship all orders either the same day or next day. If you need to cancel an order that is in process please contact our customer service department at 888-747-7750 Monday through Friday 7:30am-4:00pm PST. We will be able to confirm your request at that time. We have multiple shipping pickup times – once your package has been shipped, the order cannot be canceled.
