Frequently Asked Questions
Can I place orders over the phone?
Yes. Customer service is available 7:30 to 4:00 Monday through Friday. We enjoy hearing from you. Please call us at 888-747-7750.
Can I really print these things myself?
Yes! It really is fairly easy to do. Please see our Tips & Tricks.
What type of payments do you accept?
The Image Shop gladly accepts Visa, MasterCard, American Express, and Discover. We also accept checks (there is a 7 day waiting period before your order will ship). We’ll even take cash if you happen to drop by to see us.
How can I track my shipment?
We will email you a UPS tracking number as soon as your order ships.
To view the status of you order, please visit: Order Tracking.
What is the turnaround time?
Most orders ship within one business day. Most addresses are no more than 5 business days away for ground shipping. Overnight, Second Day Air and 3-Day Select services are available for an additional charge.
Do you backorder?
Yes, if the backordered amount exceeds $25. Items under this amount are canceled. Sorry, but orders calling for expidited shipping won't have any backorders. We also don't backorder on international shipments or to Alaska or to Hawaii.
Do you have a printed catalog?
Yes. We print two catalogs each year. Our full line catalog is released in the spring and our holiday catalog is available in the early fall. Please request a catalog here.
Do you have any stores in my area?
No, we are strictly mail order. If you are ever in Upland California, you are welcome to visit our warehouse.
Do you offer samples?
Yes, please call customer service at 888-747-7750 to request samples.
Do you offer free shipping?
Yes, we offer free shipping on orders over $100 shipping within the continental United States.
We also do not have a minimum order. We felt that this convenience outweighed the extra shipping expense for smaller orders.
We use the actual real-time UPS rate. There is no handling charge!